Support Options
Outstanding customer care is yet another way that we seek to gain your trust as a company that can meet your needs. Our support team excels at problem resolution. Every inquiry is tracked and managed so we can resolve your issues effectively. If you have a question about our support process, or need help getting started, call us at: (800) 582-7652.
Tronitech's Support Level Agreements (SLAs) afford our customers a structured, multi-tiered approach to selecting an ongoing support contract that meets the customer's system and business needs.
Priority and after-hours support is available, depending on the customer's Support Level Agreement, and can provide for immediate assistance outside of normal support hours. Detailed specifications on the tiered support options available with our Support Level Agreements are available upon request.
Email our support team
Self-help
| Type | Filename | Description | Size |
|---|---|---|---|
 |
RM Plus - Training Documentation v1 | Training | 723 KB |
|
RM620 System Admin Guide | Training | 2 MB |
|
Kofax Quick Reference Guide | Training | 3 MB |
 |
OnBase User Groups | Product Support | N/A |
|
Kofax Support | Product Support | N/A |
|
Oracle Metalink | Product Support | N/A |
